Sarah M. O'Dell
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At the age of 19, I took a customer service job for a web site services company. The position included some basic technical support - and my interest in web site design and development was piqued, so I learned HTML and CSS in my spare time. Later in my career, I discovered an additional passion for providing comprehensive documentation and training resources to users of all levels.
I spent much of the past ten years directly responsible for developing, writing, maintaining, and improving the online help/manual/knowledge base for an international point-of-sale and retail management software suite for independent outdoor retailers. As this resource was vital to both our end-users and our internal support and quality assurance teams, I ensured that it could be navigated and understood by both novice and advanced users and contained information relevant to any user role or technology comfort level. I was the primary liaison/coordinator for any translations or localizations that were required for our websites or documentation. As part of the communications team, I assisted with developing training videos/courses/modules in our Learning Management System (LMS) platform, writing weekly blog posts/newsletters, sending updates and important notifications to users on our email lists, and broadcasting our resources on social media.
I believe that "good enough" just isn't good enough. I don't do anything half-way. I take great pride in my work, and I always give my all.
Experience
- 10 years in software documentation.
- 25 years in customer service.
- 15 years in technical support.
- 20 years Microsoft Office® experience.
- 20 years web design experience.
